How to get Tech Support for your Little Reader

REPRODUCE THE PROBLEM

Try doing the same sequence of actions again in Little Reader and see if the same error happens every time. You may also take a screenshot, if applicable.

 

CREATE A DIAGNOSTIC REPORT

  1. Open the BrillKids Support Tools window

    a. Open Support Tools from your Start Menu:

    - From your Start Menu, go to All Programs.
    -Open the BrillKids folder.
    - Click on the item labeled Support Tools.

    b. Or open Support Tools from your Little Reader:

    - Go to the Tools or Support screen and click on Support Tools.
    - Click on the Launch Support Tools button.

     

  2. In the Support Tools window, go to Create Diagnostic Report and click on the Create a Diagnostic Report button, as shown below:

     

  3. A black window will open, collecting your system information. Once the tool has finished a Windows Explorer window will open, containing a file named "BrillKids_[NAME]_[DATE].zip"



    NOTE: If this window does not open automatically, you may access the file by going to your "My Documents \ BrillKids \ Tools" folder.

 

If you cannot open Little Reader or Support Tools:

You may run the Diagnostic tool from your Start Menu by doing the following:

- From your Start Menu, go to All Programs.
- Open the BrillKids folder.
- Open the Little Reader folder.
- Click on the item labeled Diagnostic to create your Diagnostic Report.

 

SEND US YOUR DIAGNOSTIC REPORT

Attach your Diagnostic Report and screenshot (if any) to your Tech Support query and we'll get back to you as soon as possible!

You can send us your Tech Support query in four ways:

  • Send your Diagnostic Report directly from the Support Tools window's Report a Problem section.
  • Send us a message using our Contact Form.
  • Post a new topic in the Little Reader Tech Support board.
  • Send a PM to any BrillKids Forum Administrator.

 

 

Related Article:

How do I make a screenshot?

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