While playing your Little Reader lessons, you may encounter an error pop-up message entitled Media files missing, as shown below:
The "media files missing" error comes up because Little Reader cannot find the images, pronunciation files, or videos which it needs to play back the lesson you were trying to play.
There are a few common causes of this error:
1. You were unable to download your content file completely
If you downloaded your Little Reader content file from your BrillKids Account, it might be that your Internet connection was interrupted while you were downloading the file, or perhaps your bandwidth is not fast enough to accommodate the load of the content file during the download process. Sometimes, even when you seem to have finished the download and were able to import your content without getting any errors, it is likely that you were only able to import the files that you did download correctly and the other missing files were skipped during importing.
You can try to download the content file again. Please make sure the Internet connection is stable and fast enough. If downloading large files isn't possible, you can contact BrillKids Support to send you a CD/DVD for the content needed. Note that we need to charge separately to cover the shipping cost for that CD/DVD.
2. You were unable to import your content discs correctly
If you imported your Little Reader lessons using the content discs that came in your box set, it might be that the import process was interrupted (e.g., the disc was accidentally ejected, your computer hanged or shut down, etc.).
Try re-importing your content discs, making sure that you finish the entire importing process. If that doesn't help, do try downloading the content files from your BrillKids Account instead. In case you have problems with downloading large files, you may try the solution for #1 above.
3. You moved or deleted a file from your Little Reader Media Library folder
The media files used in all your Little Reader lessons are stored in your computer's Application Data folder (C:\Documents and Settings\All Users\Application Data\BrillKids\Little Reader\Media Library). When you delete, move, or rename the media files in your Little Reader Media Library, Little Reader will not be able to find the files it needs to play your lessons.
See if you can undo the delete action, or rename the file back to its original filename and make sure you place it back to where it was originally. If that is no longer possible, you can just re-import your content files.
IF THE PROBLEM DOES NOT GET FIXED, CONTACT BRILLKIDS SUPPORT
If you are still having problems after doing the suggestions above, send us a message using our Contact Form. Please make sure you attach a screenshot of the error, and list down the steps you took when you tried to fix your problem. Also, do attach a Diagnostic Report to your message so we can troubleshoot immediately. For instructions on how to create a Diagnostic Report, click here.