My custom playback settings were reset after upgrading my software
If you find that your custom playback settings were reset after upgrading your software, you can restore your settings by doing the following:
For Little Reader Users
Restore your Little Reader backup file. If you saved a backup of your entire Little Reader database before you did the upgrade, simply locate your backup file and open it to restore your previous Little Reader database.
Apply your preferred playback settings again. If you were not able to backup your Little Reader database before upgrading, then the best option for you is to just redo your custom playback settings instead.
For Little Math Users
Apply your preferred playback settings again. Simply redo your custom playback settings instead.
IF THE PROBLEM DOES NOT GET FIXED, CONTACT BRILLKIDS SUPPORT
If you are still having problems after doing the steps above, send us a message using our Contact Form. Please make sure you attach a Diagnostic Report to your message so we can troubleshoot immediately. For instructions on how to create a Diagnostic Report, click here.