When you preview or play a lesson, there may be no sound at all. Your hardware also functions properly and other software programs have sounds playing back except in BrillKids software. This problem may be due to outdated audio driver, audio codec conflicts, or media player problems.

To update your drivers, please visit this article and follow the instructions:

http://windows.microsoft.com/en-us/windows/help/no-sound-in-windows

To update your computer’s codec, we suggest you update your computer’s codec. For instructions on how to do this, please visit this article:

The Sounds in BrillKids software Keep on Getting Cut Off